Before you write to me for help

SCO/Linux/Mac OS X support by phone, email or on-site: Support Rates

Before you call or write to me for help, please read this:

I'm sorry, but I can't spend time answering questions for non-customers.

I don't mean to be unfriendly or rude, but I get an awful lot of callsi and email asking questions and each one takes a few minutes to answer and it adds up. Therefore, I don't do it. I will answer specific questions by email or phone for reasonable rates.

If you are a Kerio user, you can get 100% free support simply by renewing your subscription.

I used to answer email (and even a few phone calls) without charge. I'm very sorry, but I just cannot do that any more. What started out as a few minutes per week has grown to too much time and effort. Farther down on this page are suggestions of ways you can get free help, but first I'll tell you about some help for fee options:

Fee based support

I offer paid support at very reasonable rates. See Support rates.

Free help suggestions

You will waste your money if you haven't at least tried searching this site. There's a lot of free information here that's easy to find. And please READ the instructions on the search page. You'll save time and trouble for both of us.

Please don't make people fish for information. If you post to a newsgroup or our forum, include your Operating System, and complete version. Saying that you have "Solaris", "SCO 5" or "RH Linux" isn't going to help you get quick answers.

Include version numbers and patches you have applied. If it is at all relevant, include at least rough harware info- like "32 mb ram, Scsi hard drive, Pentium 266", for example. Don't ever paraphrase error messages- post the EXACT error messages (see Messages). It's never a bad idea to describe:

I do strongly suggest that you post your questions to the newsgroup(s). If you don't have access to newsgroups through your ISP, use Dejanews. For general SCO questions, comp.unix.sco.misc is your best choice. For Linux, comp.os.linux.misc is a good start. Most OSes do have specific newsgroups. If it is specifically about SCO programming (problems with compilers or library calls, etc), then use comp.unix.sco.programmer. For linux programming, it depends on what you are doing- there are several groups to choose from. There are also general programming groups - Usenet News is a tremendous resource.

If you feel it's necessary to post to more than one group (and it seldom is), please cross-post so that people don't have to read it again and again.

While it is true that you may not get an instant reply there and sometimes may not get any reply at all, there is a benefit from having multiple people see your question, and if you get more than one answer, the differing perspectives can sometimes be very helpful.

The Sitemap page can also be useful.

Another good idea is to use the power search page at Dejanews:

Put "comp.os.linux.misc" (or whatever group is appropriate) into the "Forum" box, and then search for what you need. This can be very useful.