APLawrence.com -  Resources for Unix and Linux Systems, Bloggers and the self-employed

It's not an iPad virus!


Some material is very old and may be incorrect today

© November 2015 Anthony Lawrence

Our local computer club provides free help to people in the community. Recently they sent out an email saying this:


I have now helped 6 people with a virus that has been infecting iPads. The message appears on the iPad screen stating that your software has crashed and you need to call Microsoft to repair it. The number to call is 1-855-720-2636. People who have called the number were told that they would have to pay $130.00 to get rid of it.The message stays on the screen and you can't get rid of it. This has affected iPhones as well. If you have this problem call me and I'll help you get rid of it For FREE.


I groaned when I saw that and immediately shot back that this is not a virus but simply a Javascript browser hijack and that it is easily fixed by closing Safari and doing Settings > Safari > Clear History and Website Data.

To my surprise, I later got this from the author of the warning:


I know it's not a virus, you know it's not a virus but it has been my experience that most people do not understand what Java Script Hijack means therefore I keep it very simple for them.


Sigh.

Keeping it "simple" causes very wrong impressions of what this is and what it can do. It also can cause stupid rumors to spread: "Oh, don't buy an iPad - they have viruses!".

Nor is it iPad related. Javascript hijacks like that happen on ALL platforms: Windows, Android, Apple computers - it's the browser, not the operating system!

I also don't think we should be deciding what people can or cannot understand. I agree that some of the people who seek help from that club are not capable of following even simple instructions or are too lazy to want to. But that's not the case for all and it's also true that assuming incompetence creates incompetence.

I've always taken the tack of explaining things like this fully (or at least providing a link to somewhere that explains) and then politely offering to provide direct assistance if needed. I think that's the best way to do it.


If you found something useful today, please consider a small donation.



Got something to add? Send me email.





(OLDER)    <- More Stuff

Printer Friendly Version

->
-> It's not an iPad virus!


Inexpensive and informative Apple related e-books:

Take Control of Numbers

Take Control of iCloud, Fifth Edition

Photos for Mac: A Take Control Crash Course

Take Control of the Mac Command Line with Terminal, Second Edition

Take Control of Preview





More Articles by © Anthony Lawrence





Printer Friendly Version

Have you tried Searching this site?

This is a Unix/Linux resource website. It contains technical articles about Unix, Linux and general computing related subjects, opinion, news, help files, how-to's, tutorials and more.

Contact us


Printer Friendly Version





The successful construction of all machinery depends on the perfection of the tools employed; and whoever is a master in the arts of tool-making possesses the key to the construction of all machines... The contrivance and construction of tools must therefore ever stand at the head of the industrial arts. (Charles Babbage)




Linux posts

Troubleshooting posts


This post tagged:

IOS

Opinion



Unix/Linux Consultants

Skills Tests

Unix/Linux Book Reviews

My Unix/Linux Troubleshooting Book

This site runs on Linode