I suppose the folks who work at Apple's so called Genius Bars are
nice people, reasonably familiar with tech stuff related to Apple
products. I suppose a few of them really might qualify for genius
status, either overall or just in regard to Apple knowledge. I would
hope that most of them are embarrassed by this marketing nonsense.
Apple's not the only one to engage in this silliness. I was talking
to a Kerio customer who was
having a problem with mail being rejected by a well known national
financial firm. I had him test from the command line and they rejected him before he
could even type a "HELO", so obviously he's on some blacklist they
are using. Could they tell him which blacklist? Why no, but he
did tell me that their "on hold" announcement was interesting: "All
our geniuses are currently busy.."
I call BS.
Again, they may have some legitimate geniuses but it's
insulting to your customers and to the few really sharp people you may
employ to pretend that all your tech people are wizards.
What happens when the "geniuses" can't help? Do they call
What's wrong with "tech people", "support staff", "help desk"?
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