This month's topic is about vendor management and granting system access to
third party service providers.
In today's world of providing secure endpoint connections and access to your
organizations vital information, granting system access to a third-party
provider is a risk that can introduce security threats and technical and
business dangers for your enterprise. Giving any provider access to your
institutions infrastructure and information is a critical security risk.
Even if there is no malicious intent, or the access to the data is provided
for a legitimate business purpose, it should be strictly controlled, audited
Let's start with some potential risks and then provide ideas for practical
workarounds. Besides the threat of introducing malware into your systems,
there are other technical and business dangers. First, granting system
access lowers your security level. If they have feeble controls, they now
will become the weakest link in your security chain. If an outside
attacker compromises their system, they can use that as a backdoor into
your network. In parallel, as their risk increases, so does yours.
Second, there are also business and reputation risks. If a breached system
is used to gain malicious access to your system, your company's name will
also be in the headlines. Bad press will drive away customers, actual and
potential business and can even lead to an unwelcome regulatory review.
Third, allowing access of this nature, circumvents technical controls,
such as firewalls or other security appliances. If unfettered access is
allowed, why bother with firewalls and access controls? You might as well
leave your network wide open for anyone to come in. Further, if the new
software they want to install contains malware, their remote access is a
direct pipeline for malicious code into your network.
Before even considering such access, you'll need to do the following:
- Conduct a thorough risk assessment;
- Have the provider supply referrals and references;
- Obtain Certificate of Liability or SAS70 documentation;
- Visit the providers facilities, particularly their data centers.
Also, make sure that they meet current best security standards, like an
ISO 17799 framework, in the following areas:
- Physical Access Controls;
- Technical Access Controls;
- Administrative Access Controls;
- Information Security Policies covering these controls;
- IT Security Programs that abide to these controls and procedures.
And finally, severely restrict access to your systems. The provider
should only have access to a segment of your network that is segragated
from the internal network by firewalls or an isolated subnet. Access
should be restricted to only specific IP addresses from the outside
party, and be limited to a restricted time period and then closely
monitored. However, the best practice for updating third-party
software is the reverse. Your IT team should access their network to
retrieve updates rather than allowing them to go fishing in yours.
There you have it. Many organizations are looking towards containment of
their service providers access. Beyond technology installations however,
controlling and limiting this access will go a long way in reducing risk
and exposure to possible data loss.
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or to inquire about an on-site presentation, please feel free to call me at
508-995-4933 or email me at email@example.com.
Until next time.....
Founder & Principal Consultant
Managing Your Security and Risk Needs
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© 2009-11-07 Michael Desrosiers