# # Missing attachments with Android Active Sync
APLawrence.com -  Resources for Unix and Linux Systems, Bloggers and the self-employed

Missing attachments with Android Active Sync

I've removed advertising from most of this site and will eventually clean up the few pages where it remains.

While not terribly expensive to maintain, this does cost me something. If I don't get enough donations to cover that expense, I will be shutting the site down in early 2020.

If you found something useful today, please consider a small donation.

Some material is very old and may be incorrect today

© May 2019 Anthony Lawrence


"There's something weird going on with the Kerio server", said my customer late yesterday afternoon. "I sent an attachment to my accountant and he never got it. I've been playing with it since then and I can't even send attachments to myself. But if I send them to my Gmail account, they go through fine."

My first thought was limits on the size for sending or recieving, but a quick check showed these attachments were well under such limits. I asked him to send me an attachment. He did, and I saw it without any problem. I said that to him and he agreed.

"Yes, because I sent it with Webmail from my desktop. Now I'll send you one from my Android phone". He did, and sure enough, there was no attachment. Something broken in Android, I ventured?

"No, because it will go to my Gmail account just fine."

Well, let's go to the logs, shall we? Here's the one to me with the attachment:

[10/Apr/2015 15:49:01] Recv: Queue-ID: 5528292b-00001f13, Service:
SMTP, From: <[email protected]>, To: <[email protected]>, Size:
1361088, Sender-Host: somerandomhost.com, Subject: Tony picture, Msg-Id:
<[email protected]>

And then the one from his Android.

[10/Apr/2015 16:06:09] Recv: Queue-ID: 55282d30-00001f18, Service: SMTP,
From: <[email protected]>, To: <[email protected]>, Size: 13285,
Sender-Host: somerandomhost.com, Subject: Re: Tony picture, Msg-Id:
<[email protected]>

Look at the size: 1361088 vs. 13285. That second email plainly had no attachent. The email headers agreed with the logs:

Content-Type: multipart/mixed; boundary=90e6ba6141ec8476f10513645d19

That's the one that has the attachment.

Content-Type: text/html; charset=utf-8

And that is the other one. Only plain text, no attachment. But why?

My customer said "But sometimes it does work."

Aargh! I hate that. I pressed for details. Did he mean that if he sent it multiple times it would go through? He hesitated.

"No, but wait. Maybe.. let me try to send you this."

A few seconds later a picture came through. The log showed that it came from his Android phone. So what the heck?

"I think I know what causes it", my customer said. "It's when I send a Google cloud photo that it doesn't go through. Something I actually attach from my phone will go through. Oh, wow!"

I think what is supposed to happen is that a link should be sent that lets the recipient get the attachment? I'm not sure about that as no link came through either, but I bet that is what should happen. Apparently it doesn't, at least with his particular Android email client.

If you found something useful today, please consider a small donation.

Got something to add? Send me email.

(OLDER)    <- More Stuff -> (NEWER)    (NEWEST)   

Printer Friendly Version

-> Missing attachments with Android Active Sync

Inexpensive and informative Apple related e-books:

iOS 10: A Take Control Crash Course

Photos for Mac: A Take Control Crash Course

Take Control of Upgrading to El Capitan

Take Control of High Sierra

iOS 8: A Take Control Crash Course

More Articles by © Anthony Lawrence

Printer Friendly Version

Have you tried Searching this site?

This is a Unix/Linux resource website. It contains technical articles about Unix, Linux and general computing related subjects, opinion, news, help files, how-to's, tutorials and more.

Contact us

Printer Friendly Version

The man who receives five thousand dollars a year wants six thousand dollars a year, and the man who owns eight or nine hundred thousand dollars will want a hundred thousand dollars more to make it a million, while the man who has his millions will want everything he can lay his hands on and then raise his voice against the poor devil who wants ten cents more a day. (Samuel Gompers)

Linux posts

Troubleshooting posts

This post tagged:

Kerio Connect


Kerio Info

Kerio Pricing

Kerio RSS Feed



Unix/Linux Consultants

Skills Tests

Unix/Linux Book Reviews

My Unix/Linux Troubleshooting Book

This site runs on Linode