I've had customers notice error messages concerning Instant Messaging problems. These can take various forms:
HealthMonitor.cpp: Problem has occured in the 'Instant Messaging' component. 5 failures has been found. com.kerio.im.common.error.ServiceException: Failed to read vcards at com.kerio.im.connect.ExtServiceImpl.getAllVCards(Ext ServiceImpl.java:76) at com.kerio.im.core.vcard.VCardCache.refresh(VCardCache.java:51) Instant Messaging [external]: Adding domain xyzxx.com for synchronization failed, Failed to merge users in domain
The amusing thing about these is that the customers had IM services disabled!
It turns out that the IM service core is still running even if you stop IM services. This is supposed to be fixed as of Kerio Connect 8.1, but if not, stop the server and look in mailserver.cfg for the 'InstantMessaging' table. In that section. change 'Enabled' to '0'.
Restart the server and those messages will stop.
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More Articles by Anthony Lawrence © 2014-12-16 Anthony Lawrence
I said that 30 years ago! Why does no one ever listen to me ? (Alan Kay)