APLawrence.com -  Resources for Unix and Linux Systems, Bloggers and the self-employed

Instant Messaging Error messages with IM services not enabled

Some material is very old and may be incorrect today

© December 2015 Anthony Lawrence


I've had customers notice error messages concerning Instant Messaging problems. These can take various forms:

HealthMonitor.cpp: Problem has
occured in the 'Instant Messaging'
component. 5 failures has been found.
Failed to read vcards at
ServiceImpl.java:76) at
Instant Messaging [external]: Adding domain
xyzxx.com for synchronization failed, Failed to
merge users in domain

The amusing thing about these is that the customers had IM services disabled!

It turns out that the IM service core is still running even if you stop IM services. This is supposed to be fixed as of Kerio Connect 8.1, but if not, stop the server and look in mailserver.cfg for the 'InstantMessaging' table. In that section. change 'Enabled' to '0'.

Restart the server and those messages will stop.

If you found something useful today, please consider a small donation.

Got something to add? Send me email.

(OLDER)    <- More Stuff -> (NEWER)    (NEWEST)   

Printer Friendly Version

-> Error messages about Instant Messaging with IM services not enabled

Inexpensive and informative Apple related e-books:

Are Your Bits Flipped?

Digital Sharing Crash Course

Take Control of Automating Your Mac

Take Control of IOS 11

Take Control of iCloud

More Articles by © Anthony Lawrence

Printer Friendly Version

Have you tried Searching this site?

This is a Unix/Linux resource website. It contains technical articles about Unix, Linux and general computing related subjects, opinion, news, help files, how-to's, tutorials and more.

Contact us

Printer Friendly Version

I said that 30 years ago! Why does no one ever listen to me ? (Alan Kay)

Linux posts

Troubleshooting posts

This post tagged:

Kerio Connect


Kerio Info

Kerio Pricing

Kerio RSS Feed


Unix/Linux Consultants

Skills Tests

Unix/Linux Book Reviews

My Unix/Linux Troubleshooting Book

This site runs on Linode