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All my Outlook rules went missing!

© August 2015 Anthony Lawrence

Anonymous asks:

All my Outlook rules went missing, but weirdly they seem to still be working!

No, your Outlook rules aren't missing - you never had any. With Kerio Connect Mail Server, there are actually three places you can define rules for incoming mail. One is obviously within Outlook itself. Another is global server side rules that apply to all users.

The last is within Webmail and that sometimes confuses Outlook users because they don't realize that Webmail rules take effect even when you are not using Kerio Webmail. Rules you define in the webmail interface are in force for all incoming mail, even if you never use Webmail again.

That's what happened here. He had defined rules in Webmail but thought they were defined in Outlook. When he wanted to change on of the rules, he looked in Outlook and found nothing. He needed to login to Webmail to see and edit his rules.

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-> All my Outlook rules went missing!

Inexpensive and informative Apple related e-books:

Take Control of Parallels Desktop 12

Take Control of OS X Server

iOS 8: A Take Control Crash Course

Sierra: A Take Control Crash Course

Take Control of Apple Mail, Third Edition

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