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A.P. Lawrence Unix/Linux Technical Support and Service Rates

support and scripting for Unix and Linux

December 2004 picture a.p. lawrence

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I offer a number of rate plans to meet your needs.

I no longer offer complete support for SCO Unix. I have very few SCO customers left and my expertise is waning quickly. I MAY be able to help you with some specific issue, but I am not usually willing to take on any general SCO support work. Contact me if you have questions about a specific need.

See Services offered if you landed here without understanding what I do.

Kerio customers: all support for Kerio products is included with your license costs. You do not require anything more.

If you are a consultant or MIS manager and primarily support Windows but need Unix or Linux help now and then, one of the phone or email support options may be just what you need.

I'll also do minor scripting (Perl, shell), and can provide technical assistance for websites.

By the way, there is a lot of free information on this site; you may want to read a bit before spending your money.

Address, Phone numbers, etc.
Services Offered
Certifications
Background and Experience

Email and Phone Support

See Telephone and Email Support.

On-Site and Remote Access Support

Hourly billing, on-site, New England area: $175.00/hour plus .95/mile round trip. Minimum 2 hours on site.

If that sounds like a lot of money to you, please keep in mind that I have a LOT of experience. Very often I take literally minutes to fix problems that other people might spend hours on. Look over this web site to get an idea of the breadth and depth of my knowledge. See also:

Mileage: I do not charge for time spent traveling to or from your site, but do charge round trip mileage.. Billing starts when I arrive at your site and ends when I leave. The mileage charge is applied to the entire trip, going and coming.

What is Support?

Support is assistance with identifying the source of a problem. I have many years of experience in this field, and maintain technical expertise to the best of our ability, but I cannot guarantee a resolution to any particular problem, nor can I promise that any solution I provide may not cause other problems.

I can't promise that I will resolve a problem in any particular time frame, or even that I am always able to turn our attention toward your problem at any given moment. All of our work is offered on a best effort basis only.

Support is provided through telephone, or by e-mail. The intent is to provide incidental support for small problems that can be resolved by a simple conversation. Typically, phone support issues fall into the "how do I ..?" classification rather than the "Something isn't working" category. However, the "Something isn't working" might be handled by a phone conversation; it really depends on the complexity of the issue. Generally speaking, issues that cannot be resolved in 15 minutes or less are not suitable for phone support. This is not absolute, but is a guideline.

Remote support includes anything that can be done remotely from our offices. Since the advent of the Internet, this doesn't always mean what it used to mean, because I might be able to telnet to your site, or deliver work by E-mail or ftp. The important concept here is that the work is actually done at our site without having to physically travel to you.

There is a difference between remote support and phone support. Phone support is me talking to you, giving you advice or solutions for a problem. If the problem is too complex to talk you through (or if you just don't have the time to do it yourself), then remote or on site support is required. As phone support is not billed by the hour, and remote and on site support is, there is sometimes a gray line that differentiates when one or the other is required.

What is Programming?

Programming is creating programs (instructions) for a computer to perform some task. This might be mailing lists, web pages, or simply small scripts that solve some other problem. All of my programming is offered on an hourly (or pre-paid) basis only. I do not offer fixed price or turn key work.

Programming can be difficult work, and the programmer doesn't always have complete control of the complex interactions of his program with the machine and all of the other programs that may exist on it. I therefore cannot offer any absolute guarantees that any programming I provide will work correctly under all conditions of use.

Last updated June 2013