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Being confused can sometimes help

If my customer's email hadn't been confused, I wouldn't have called him to help and he would have waited for something that was never going to happen.



Title Last Comment
How do I see what was actually delivered by Kerio Mailing Lists?  
- How do I see the data from them? Like what was delivered and possibly opened? Is there anyway to verify that they all went out? -

Handling retired addresses with Kerio Connect  
- How to handle ex-employees who still get important mail -

Why is good email suddenly being marked spam?  
- Why is a lot of what for years has been good mail (like from UPS and the Washington Post) now being marked SPAM? -

Managing iptables drop lists  
- After blocking large numbers of sites accidentally, cleaning them out is easier with this script -

My iPad won't charge - what can I do?  
- I forgot to charge my old ipad for a month and now it is completely dead - what can I do? -

How can I monitor bandwidth so we don't accidentally exceed our hotspot data?  
- I'd like to keep an eye on my bandwidth usage while on vacation to avoid overcharges. -

Another 'expanded to zero recipients' problem  
- I was thrown of track momentarily, but eventually there was nothing left that it could possibly be. No matter how silly, that had to be it. -

How can I see what pages are being accessed at my website?  
- I'd like to watch my logs as new visitors come. How can I see what pages are being accessed in real time? -

How do I look up an MX record with nslookup?  
- I'm trying to figure out why this app is sending email to the wrong server. How do I look up MX records with nslookup? -

How do I merge images with Preview on MacOSX?  
- I need to merge two images into one on my Mac. I've read that Preview can do that, but I can't make it work. -

How do I fix iTunes access?  
- I have an account with iTunes on a PC as well as on my iPhone and iPad . iTunes has shut me off on the PC but not the on the Apple products. -

How do I fix popups on Windows 7?  
- Anonymous asks: Right now my most pressing problem is adware. I just got off a site where there were 4 or 5 popups going off constantly. -

How do I (just about anything)?  
- Go ahead - ask me anything. I'll answer it as best I can and publish it here. -

Kerio Connect won't start after updating SSL certificate  
- How to quickly fix Kerio Connect if it cannot restart after updating or renewing its SSL certificate -

Missing attachments with Android Active Sync  
- Attachments mysteriously disappeared when he sent email from his Android phone. He blamed the server, but was it that? -

Unable to browse the Internet  
- Suddenly 15 PC's had trouble connecting to the Internet. Nothing had changed except they had been physically moved to another office. -

Debug SMTP Client or SMTP Server?  
- When debugging Kerio Connect email problems, should you turn on SMTP Client or SMTP Server? -

Being confused can sometimes help  
- If my customer's email hadn't been confused, I wouldn't have called him to help and he would have waited for something that was never going to happen. -

Increase IPsec debugging  
- How to increase the Kerio Connect debug log verbosity for IPsec tunnels when you need to debug the connection. -

 
 
Samepage - Redefining how people create and share information
 
 
Kerio Control Speed Issues  
- Test and resolve Kerio Control speed issues - is it the hardware or the scanning functions? -

Kerio Connect Mailbox alias could not be expanded  
- What causes 'Mailbox alias could not be expanded' in the mailserver log files? -

Another SCO 5.0.7 crash  
- Another SCO 5.0.7 crash tests my memory - it was taxing, but we got through it. A decade ago or more that would have been something I could fix while half awake, but now my memory of SCO Unix has truly faded. -

Ubuntu service start bug  
- Ubuntu service start bug prevents restart of squid3 -

Using Antivirus programs with Kerio Connect  
- Using Antivirus programs with Kerio Connect - Protecting Connect files from being corrupted by virus scanning. -

Kerio Control Certificate is not valid yet  
- Kerio Control Certificate is not valid yet - what could cause that strange message? This really had me scratching my head. -

802.11g/n High Gain USB Wireless G / N Long-Range WiFi Network Adapter  
- Boosting the very weak free wireless signal at our vacation home isn't easy -

Kerio Troubleshooting January 2014  
- Looking at some Kerio related troubleshooting/support incidents from last month. -

Who's been reading my email?   2013/07/02 DaveGillam
- The boss noticed that some emails he did not read were marked as read - who was responsible? -

An unusual DNS issue  
- An unusual DNS issue threatens a paycheck - and I still don't know what went wrong -

Getting a list of recursive SPF records   2013/06/28 TonyLawrence
- Should Kerio Connect have a function to automatically whitelist a valid SPF check? I think maybe they should. -

How to trouble-shoot file corruption  
- If you don't have the space, you have to take running snapshots with fuser or lsof- that may not satisfy a very stubborn vendor who is convinced that *their* programs never screw up. -

Mysterious panics and freezes  
- Crashes, panics and freezes: all work halts and you can't help being surprised. What just happened? -

Deleting a lost file name - delete unremoveable files  
- It HAS a file name- it probably has control characters in it that are confusing the display. Try ls -b. If that doesn't work, do "ls -l > /tmp/t" and the "vi /tmp/t" -

View large files without more or less  
- I have a rescue disk that doesn't include "more" or "less" - how can I examine large files? -

All about Telnet  
- A collection of telnet related information and links. Telnet is seldom used today except for network troubleshooting. -

Pass-Through Printing  
- The idea is that if the terminal sees a special key sequence, it will start sending the data out some other port (parallel or serial) until it sees some sequence that tells it to stop. -

Fixing an old SCO Unix 5.0.4 machine  
- I found myself staring at an ancient Gateway and a screen hung at Enter run level (0-6, s or S) -

Wireshark 101   2013/05/26 TonyLawrence
- Silly me. I really should have started using Wireshark long before this! -

Connect delete bug  
- This is an unusual bug in the Kerio Connect 8 Web Client that few users are likely to see. -

Simple debugging with Kerio Control  
- An easy way to use Control as a network sniffer by creating useless rules and adding Accounting logging. -

Understanding X-Loop forwarding headers  
- How the X-Loop header works and how Cpanel apparently breaks it. -

Filtering and separating Kerio Control Debug logs  
- Kerio debug logs can contain a lot of extraneous noise. Use a script like this to separate the wheat from the chaff -

Troubleshooting anti-spoofing messages   2012/11/18 TonyLawrence
- Is this network congestion or some other problem? Can you see what is confusing me? Join me in a network troubleshooting problem. -

Troubleshooting Kerio Control installation  
- Setting up Kerio control is usually very easy. If you do experience problems, this guide can help. -

Notes on Kerberos troubleshooting (Kerio)   2012/09/18 TonyLawrence
- These are some notes on troubleshooting Kerberos, specifically in the context of Kerio directory service authentication. -

Kerio Connect crash dumps and the kassist Tool  
- Kerio Connect crashes are rare, but if it does happen, this article will help you understand what to do. -

Moving an old SCO Unix Filepro box   2012/09/18 TonyLawrence
- She thought she wanted to put a public IP address on this old SCO box. Fortunately, no one was able to help her with that. -

Setting up a multihomed Kerio Mailserver in a DMZ  
- Missing a simple checkbox in the GUI network configuration prevented the mailserver from working in the DMZ -

Recovering from a bad Kerio Mailserver crash   2012/09/17 TonyLawrence
- A RAID drive failure slowed the Kerio mailserver to a crawl and eventually brought it down entirely. More than 900 users without mail - what now? -

Query Kerio Custom rules   2012/07/23 TonyLawrence
- A script to query Kerio mailserver custom rules or list by type. Partially useful on Windows with Perl or Cygwin. -

 
 
Kerio Connect Mailserver
 
 
Fixing excessive user whitelisting  
- A beta script for correcting unwanted entries in users Spam whitelist. A problem can arise when users whitelist people within their own organization. That's usually unnecessary because spam tests are normally not applied to "trustworthy relay agents" -

Failure of encrypted connection Kerio Mailserver   2012/07/20 TonyLawrence
- An unexpected cause to a failure to receive email from a customer momentarily baffles me. -

Kerio Troubleshooting   2014/07/03 TonyLawrence
- There are only a very few things that will completely prevent Kerio Mailserver from starting. Usually this would come from a confused or mangled configuration file, but there are other conditions that can cause Kerio to refuse to start. -

Android phone crashes email account   2012/05/18 Kanti
- A misbehaving Android phone caused a user to send duplicate messages - hundreds of them. We stopped that quickly by deleting her account on the phone (it's easy to recreate), but two weeks later her email stopped working -

Kerio Control Rip and Replace   2014/07/10 TonyLawrence
- I tore out a perfectly good Astaro Firewall and replaced it with a Kerio Control box. The Astaro was only two years old and was working fine, but tearing it out made both me and my customer very happy. Read on to learn why. -

Support is not an annoyance   2012/06/01 TonyLawrence
- Kerio's recent support changes have caused some customer backlash. I am sypathetic to some of these complaints, but I also see the necessity of the change and think it actually can be good for everyone. -

Troubleshooting Outlook KOC problems on new Windows 7 machines   2015/02/07 anonymous
- Troubleshooting can lead us down strange paths. Join me as we watch new Windows 7 machines act up after joining a domain. -

A Kerio Firewall transplant causes mail problems   2012/04/06 TonyLawrence
- Moving a Kerio Control firewall to new hardware shouldn't be any trouble at all. In fact, it was not, but some red herrings led me to think that something had gone mysteriously wrong. -

Troubleshooting a scanner with an email gateway   2012/03/28 NickBarron
- After an email conversion, the only problem was a scanner that could not send email. That should have been a simple fix, but we were led far astray. -



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