Get APLawrence.com by RSSBlack Monday - Site down again
2009/02/10
My apologies to those of you not reading by RSS. APLawrence.com was down and out for several hours on Monday, February 9th, 2009. Amusingly (yes, I'm easily amused) we were down last year on February 11th - so this is now an annual event. Note that Feb 9,2009 and Feb 11, 2008 are both the second Monday of the month; going forward the second Monday of February will be known as Black Monday.
Cuz it's like pretty dark when the site isn't running.
Whatever happened, it wasn't minor: I entered a ticket at 5:05 and at 6:26 I got notified that the issue had been "escalated to a specialized group". That probably means a hardware crash so that in turn means backups need to be located and restored - that could take a while. Last year they restored the wrong backups - somebody accidentally restored backups from February of a previous year. That was a pretty mess.
This time we were down about 8.5 hours - not too bad, I guess - it was all day last year. We're up again and nothing seems to be missing..
By the way: I am in no way upset about this. I've had very reliable service with this company - I started here in 1997 (that was Interland then) and have had very few service interruptions. I'm very willing to recommend Web.com as a hosting provider. The banner below this paragraph will take you to their site for more information.
Have you tried Searching this site?
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Wed Feb 11 00:35:11 2009: Subject: Me too! PatrickGallagher
http://www.macadmincorner.com
Any chance you're on 1&1? My sites were down for over 24 hours with 1&1 before I finally moved over to godaddy. I called them at noon yesterday and they said there was a hardware problem and they were in the process of restoring now. Sites came back up for about an hour from what I could tell then kept going down again for several hours. I called them again and they basically said the same thing as if they just discovered the hardware problem. They advertise a 99.9% uptime, I've only been with them for 2 weeks and they're quickly burning up that 85 hours of yearly downtime.
Just got this email from them:
On February 9, 2009, our technicians discovered a malfunction in the hardware that your site is hosted. We quickly resolved this malfunction with a replacement of hardware, moving your site to a new system.
The new system itself, once live, started to fail with the RAID storage system resulting in our technicians setting up a brand new system to host your site. The setup of this system will take about 10 hours, with up to another 20 hours to restore the data from our backups.
We are currently about 5 hours into this new system setup and restoration. The worst case scenario currently would be a maximum of another 25 hours downtime until all sites are online, however our current estimate is approximately 8 hours.
When the system is back online we shall update you by e-mail with the current status.
Please be assured that we have done everything within our capacity in handling this matter. Our technicians understand the priority of this, and have followed all procedures in place to ensure limited downtime for your site, which is our primary concern.
We are investigating any improvements we can make to our processes for the future to ensure that an incident like this does not develop to a major outage.
Wed Feb 11 01:18:39 2009: Subject: TonyLawrence
No, I'm with web.com - started with Interland way back in 97, they got bought, then those folks got bought.. and ended up owned by these folks.
The site was down once in 2003, once in 2004, twice in 2006, once in 2008 and now once in 2009. Can't really complain - only lost data once and that was just a screwup: they could have given me back the stuff but I had already gone ahead and restored my own.
Wed Feb 11 03:25:14 2009: Subject: PatrickGallagher
http://www.macadmincorner.com
I have a friend that works for (what used to be Interland) web.com in Atlanta. He's a *nix dev there.
Wed Feb 11 09:39:18 2009: Subject: TonyLawrence
Tell him or her I want extra bennies :-)
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