If you haven't yet read the hilarious story of Jerry A. Taylor of Tuttle Oklahoma, pop over and read it now.
The funniest part of it is Jerry's insistence that he isn't a computer n00b:
I am computer literate! I have 22 years in computer systems engineering and operation.
Of course anyone who is even half-way savvy can't read that without a chuckle.
Yet Jerry's sin was really more of unwarranted escalation - flying off the handle - rather than lack of knowledge. It actually is possible to know quite a bit about computer subjects without knowing a darn thing about Apache. Yes, it is a bit unusual to be apparently responsible for websites and still lack that knowledge, but it is possible.
And I do have to agree with Jerry that CentOS's initial responses were unhelpful. I'd also say that their tone helped pour gasoline on a fire that was putting up plenty of flame already. Yes, Jerry A. Taylor is the one who made an *redacted* of himself, but he had a little help along the way.
It's quite possible that Jerry will lose his job over this. Maybe that's reasonable: I don't know how much he should know about Tuttle's websites. But it's also possible that he isn't the jackass these exchanges portray him as: he might in fact be a competent, highly overworked person who went astray because of a small gap in his knowledge. Every single one of us has such gaps, and every one of us has gotten angry for the wrong reasons at least once in our lives (if you haven't, you are probably just not old enough yet).
No doubt Jerry jokes will bounce around the web for weeks and years. I hope he survives and has the capacity to laugh at himself rather than descending into misery.
A lesson for everyone: you may not be as literate as you think you are.
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