One of my long time customers called yesterday about her desktop computer. She complained that she had almost no free disk space and that their contracted support person had been in the day before to fix that but that nothing had changed with regard to lack of space and, worse, she now couldn't open certain email attachments. The support person had told her that he had removed some programs she "didn't need".
Yeah, like Acrobat Reader, as it turned out later.
But I had a question first. Why was she still out of disk space? You see, I had been in her office back in February and had seen exactly why she had the problem. I was in a rush to catch a train, so I didn't take the time to fix it myself, but on my hurried walk to South Station I called the support guy and told him what was wrong. He said he'd fix it.
What I had observed was that somebody (probably this same support person) had mistakenly installed Symantec Corporate Anti-Virus on her machine. All she is supposed to have is the client, but she had a little over 8GB of software she shouldn't have. Someone HAD removed it with Add/Remove programs, but somehow that monstrous folder was still there. Simple fix, remove the folder and do a repair install of the client. Easy, right?
(Article continues after the break)
I had even talked to this support dude a month later. We were talking about some other problem and I asked if he had fixed that Symantec issue. Oh, yes. Definitely. All set. Yeah, right.
So why was she calling me with this issue? It must be something else, I thought, but just the same I fired up GotoAssist on my Mac, sent her the link, and a minute or two later I had control of her desktop.
By the way, I really like that program. I've tried all sorts of free stuff and always run into trouble - usually that the client can't get their end working. This is dead simple for them - I send a link, they click on it, confirm that they want me to take over, and that's it. The software downloads, installs and configures itself in a heartbeat - nice stuff!
So the first place I looked was her email, because that's where Mr. Consultant said the problem was - too many messages with attachments. Sure didn't look that way to me and when I checked the drive, that big Symantec folder was still there. I swore at the keyboard and removed it. I did a repair install of the client version just in case and then downloaded the latest Acrobat Reader. Bingo, everything working again and 8GB plus of free disk.
Honestly, I'm a bit annoyed. Why didn't he do this? Did he not
understand me? Well, if so, why didn't he say so - "Hey, I don't
see what you are talking about!"? Why go off in some other direction
that accomplished nothing - worse, it broke her functionality?
And why lie to me about fixing it? I don't get it. Yeah, I know: I'm
the old Unix fossil. Not worth listening to. But sheesh - she was
out of disk space for months!
If this page was useful to you, please help others find it:
More Articles by Anthony Lawrence
- Find me on Google+
This is a Unix/Linux resource website. It contains technical articles about Unix, Linux and general computing related subjects, opinion, news, help files, how-to's, tutorials and more. We appreciate comments and article submissions.
Jump to Comments
Many of the products and books I review are things I purchased for my own use. Some were given to me specifically for the purpose of reviewing them. I resell or can earn commissions from the sale of some of these items. Links within these pages may be affiliate links that pay me for referring you to them. That's mostly insignificant amounts of money; whenever it is not I have made my relationship plain. I also may own stock in companies mentioned here. If you have any question, please do feel free to contact me.
I am a Kerio reseller. Articles here related to Kerio products reflect my honest opinion, but I do have an obvious interest in selling those products also.
Specific links that take you to pages that allow you to purchase the item I reviewed are very likely to pay me a commission. Many of the books I review were given to me by the publishers specifically for the purpose of writing a review. These gifts and referral fees do not affect my opinions; I often give bad reviews anyway.
We use Google third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.