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Subject: Re: dumb pdf files > > That's very helpful. We've been using PDFs for a couple years to eliminate > mailing stuff across the state. The portability and the ease of creation > from original documents has made it very handy. That has worked fine for > internal documents. Your points are certainly worth noting when > considering offering documents for use by an unknown audience. I think you also need to consider the importance and urgency of the information. If the document in question contains information on the sonnets of some obscure French poet, it may not be a burden to require extra software to read it. Where I get really teed off is when technical articles are presented in pdf or other formats that require third party software. If your Mac is barely running, and is crashing at the slightest provocation, the last thing you need is to have to run Acrobat to read about what might be causing your problem. Straight HTML can be read (not prettily, but certainly accurately) with nothing more than telnet working- no IE, no Netscape, and certainly no Acrobat.
There is also the issue of speed. I may not care how long it takes to download the French Poets page, but when I'm stuck with a 14.4 modem because it's the only working piece of junk available at 9:00 PM at a broken customer's site, and I need information from your technical site, I will not be happy to see pdf as my only choice. Another good general rule is that people shouldn't have to download anything to view your site. They may not have space, they may not have time, or (again) there just may not be a version that runs on their OS. I had a funny (!) conversation recently with someone who designs web pages. He was showing off his home page, and I noted that he made heavy use of Java. I questioned that, noting that people with 56K dialups would be frustrated by the slowness. He said that was exactly his intention, because his company also sells DSL! So the concept is that his customers will be convinced to get a high speed connection to properly view the pages this guy designs for him. I pointed out that this attitude doesn't do much for the ultimate readers of his customer's pages, but he didn't care.. So, it does depend on what kind of documents you are presenting and whether you care if some people can't read them or have difficulty. I have no idea what kind of documents you are putting out there or for what purposes, but a "it's their problem" attitude may be appropriate- or then again, it may not. I certainly know it is not appropriate for technical sites (yet it is done) and it's probably not wise for any site trying to maximize their exposure. -- Tony Lawrence (tony@aplawrence.com) SCO/Linux articles, help, book reviews, tests, job listings and more :

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